Terms and Conditions

A Second hand LLC provides professional handy services for all of your home or commercial projects. 

Our services are priced at an hourly rate or variable rate depending on the scale of the project. For variable/custom rates we require a 30 percent deposit to proceed. The deposit will allow us to purchase any building material needed to start the project. Once the project is complete the remaining balance is expected to be paid in full.

All of our quotes are estimates and therefore are subject change based on any unforeseen variables. We will consult you about any changes to the invoice, and will proceed upon your approval.

Home projects can be overwhelming and at times stressful. We will do everything we can to accommodate any situation. The times we are living are indeed hard, therefore there is no need to make it harder on each other. We value boundaries, pronouns, gender, and civility when it comes to our clients. It’s important to us that we treat people with respect on all of these fronts, and we expect the same from you.

Communication is key and important to make sure that both parties understand the details of the project. If upon arrival, the details of the task are significantly different than previously discussed then we may either reschedule or cancel altogether. Depending on the situation you may or may not be charged a cancelation fee.

Here are also a few requirements that must be met before we are able to service you: 

-Please make sure that the work area is clear of any belongings or objects that may create an unsafe work environment or puts your belongings at risk. Things break all the time and the best way to avoid that is to have them moved to a safe place away from the work area. If you need help moving anything we are happy to assist you.

-We strongly encourage everyone to wear masks and our team is required to wear them by law. We provide our services to people from all walks of life all over Chicago. Doing our part to prevent the spread of COVID-19 keeps all of us safe.

The reality is though that there will be some experiences with people that may violate our terms despite our best efforts. Any disrespect directed towards our team in any way, the project will be abandoned and you will be billed for the time and your deposit will not be returned. We also reserve the right to refuse service to anyone for any reason at any time.

Weather can be unpredictable at times, and it can impede our ability to arrive on time. Chicago winters are notorious for heavy snow. If it happens that your appointment is scheduled on a day of major snowfall then we will have to reschedule. You have the right to cancel if you wish, and you will not be charged a cancelation fee.

If you wish to cancel your appointment for any other reason please do so 48 hours before your scheduled appointment, otherwise deposits are non-refundable

Thank you for working with A Second hand and we look forward to bringing your projects to life :)